FAQs

Subaru's selection of apparel includes t-shirts, polo shirts, jackets and headwear. Our array of merchandise accessories include key fobs pouch, notebooks and plushie bears. All of these and more can be found at our Subaru showroom.

If you require more information, please contact us.

Genuine Subaru Parts have been designed and engineered to the highest quality standards and must meet precise specifications to fit your Subaru, to perform better and to last longer.

To purchase Genuine Subaru Parts, please visit our Parts department at 12/17 Moo 2, Serithai Road, Khlongkum Sub-District, Buengkum District, Bangkok 10240. The operation hours are:-
• Monday - Saturday: 8.30 AM to 5.30 PM

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Customer satisfaction is our top priority. You may address your questions or concerns to us through our online enquiry channel or by dialing our customer service hotline 02-725-1888 Monday to Friday between 8.30 AM - 5.30 PM

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Your local authorized Subaru dealer is the first stop for any questions or concerns about your Subaru. This includes product recall and campaign information.

If you require more information, please contact us.

If your vehicle has been affected by recalls, you'll received a Recall Notification Mail from us informing you that your vehicle is affected. If you'll like to check for any outstanding recalls on your Subaru. Please email us with your 17-digit Vehicle Identification Number (VIN) and we'll have it checked in the system for you. If you ever move or if you have moved, please notify us, so that we can ensure you will continue to receive important updates from Subaru.

If you require more information, please contact us.

If any non-Subaru aftermarket product is installed on your Subaru vehicle, you assume the risk that future warranty claims will be declined for any repairs deemed to be necessary due to the non-Subaru part or its installation. Always consult with your Subaru dealer before installing aftermarket parts or accessories.

If you require more information, please contact us.

Subaru will only recommend what was originally designed for use in your Subaru as it was originally tested, marketed and sold in Thailand. Most modifications will result in voiding your drivetrain warranty.

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Listening to the voice of our customers is an essential step in improving processes in Motor Image. By completing our surveys, you can tell us how well we are meeting your needs and expectations.

All personal information gathered through our customer satisfaction surveys remains confidential, and its use is strictly limited to the purpose of compiling anonymous, aggregated data about our valued customers.

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By doing your servicing with us at Motor Image, you can have your ease of mind that we are using approved set of tools by Subaru Corporation.

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There are two locations to find the VIN on your vehicle. One of the VIN is located on the bottom right side of the front windshield (when you're facing your vehicle) and the other is located at the bottom side of the B pillar.

If you require more information, please contact us.

If you have any questions after you take delivery of your new Subaru, the best person to contact is your Sales Consultant at your preferred Subaru Dealership.

If you require further assistance, you're welcome to reach us through our enquiry page

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Subaru Basic Warranty

Your Subaru is covered by the following for an added peace of mind.

If you require more information, please click contact us or call 02-725-1888.

For all extended warranty enquiries please contact us and we'll provide you with more information.

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All authorized Subaru Dealerships will honour your Subaru New Vehicle Warranty. Without any fees, we will repair, replace or adjust any part of the vehicle that is defective.

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Our Service Advisors are available to discuss repair times and recommendations. Should there be any unavoidable delay or additional work required on your vehicle, please be assured that our Service Advisors will advise you accordingly of any change in delivery date and time, as well as additional charges if applicable.

It is recommended to keep a record of all services and repairs of your vehicle.

If you require more information, please contact us.